For those having problems logging in to Sanctuaryforall official forum; the following was posted on the thread to administrators:
Hi everyone,
Thank you for posting your concerns here!
Rest assured we weren't ignoring you, but were trying to find the source of the problems that you were experiencing.
Each of the accounts listed as problematic in this thread have been reactivated - so if you could give them a try and make sure, that would be great!
In the meantime, a few questions from our technical team:
Exactly when did your accounts stop working?
Did you do anything unusual before or after ie. maybe use a different computer or browser or use a forum feature you hadn't used before, etc.?
If you could answer these questions, and provide as much information as possible, we will do our best to make sure it doesn't happen again.
As well, if there are additional accounts not listed here that are still having problems, could you please let us know?
You can answer here on this thread, or at the following email address:
[email protected]
Thank you again for bringing this to our attention, and for your patience!
Cheers,
Jaclyn
Since you can't login to leave a message on the thread mentioned please respond with an email to the address provided so they can fix the issue.
Cheers,
Jan
Hi everyone,
Thank you for posting your concerns here!
Rest assured we weren't ignoring you, but were trying to find the source of the problems that you were experiencing.
Each of the accounts listed as problematic in this thread have been reactivated - so if you could give them a try and make sure, that would be great!
In the meantime, a few questions from our technical team:
Exactly when did your accounts stop working?
Did you do anything unusual before or after ie. maybe use a different computer or browser or use a forum feature you hadn't used before, etc.?
If you could answer these questions, and provide as much information as possible, we will do our best to make sure it doesn't happen again.
As well, if there are additional accounts not listed here that are still having problems, could you please let us know?
You can answer here on this thread, or at the following email address:
[email protected]
Thank you again for bringing this to our attention, and for your patience!
Cheers,
Jaclyn
Since you can't login to leave a message on the thread mentioned please respond with an email to the address provided so they can fix the issue.
Cheers,
Jan
Comment