The other day I went burn some dvds and noticed that my 2 CD/DVD-ROM drives were not working. Now I can open the drive door and close it but it just won't read a CD or DVD. I don't know how this could have happened because they were working fine at the end of May, which was the last time I used them. The code I get in the device manager is code 39 and I also get the yellow triangle with the ! symbol. I did try to uninstall the drivers and restart the computer to get the drivers to auto install but the auto install failed for both drives. I do plan to check the cords/cables for the drives when I have the computer off and see if that is the issue.
This is a portion of the programs I have updated or installed from about May 25 until now:
I should note that a system restore is not possible because when I do it in safe mode I for the most part get a system restore could not be completed type message after the restart. I also should note I did Google this but I figured I would ask here in addition to the Google search because of the helpful Gateworld members. Does anybody have any suggestions as to what I can do to fix this (excluding reinstalling Win 7 and going into the Bios)?
This is a portion of the programs I have updated or installed from about May 25 until now:
- VLC Player
- Windows updates - I just did these within the last 24 hours of this post
- Zone Alarm
- AVG
- Origin Games
- Google Chrome
- Adobe Flash
- VideoShow Expressions - I uninstalled this just to if it was the problem but it's not.
- Arcsoft Photo Impression 5 - I uninstalled this just to if it was the problem but it's not.
I should note that a system restore is not possible because when I do it in safe mode I for the most part get a system restore could not be completed type message after the restart. I also should note I did Google this but I figured I would ask here in addition to the Google search because of the helpful Gateworld members. Does anybody have any suggestions as to what I can do to fix this (excluding reinstalling Win 7 and going into the Bios)?
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