SG-1 Complete Box Set disc broken in production, but noticed too late. How to fix?
Hi there!
Greetings from Norway, the undernourished Sci-Fi Nation.
I have a little problem, so I am turning to the excellent Stargate community in hopes that someone can help push me in the right direction.
I have been a long time reader of Gateworlds but did not sign up until now. (In fear of catching too many spoilers
)
I remember loving the Stargate movie from the first time I saw it when it came out and was hoping for a sequel for years. Then suddenly I heard about SG-1 and was so excited. I must admit that after watching the pilot and the next few episodes I was a bit put off by Richard Dean Anderson as the lead role, mainly due to myself being tired of MacGyver, I didn’t feel he justified the role, then.
Fast-forward to fall 2007, the show started airing on Norwegian Television again from season 1. I started watching it every day and was sold. Richard was no longer MacGyver to me but Colonel Jack O'Neill. But realizing I couldn’t keep watching the show every day at the same hour I decided I should buy the series instead. So 1st December 2007 I ordered the Stargate SG-1 - The Complete Series Collection (2007) from Amazon US. (As the cost was more than double that price in Norway. And I had a few dvd players that were Region Free anyway.)
I received it a few days before Christmas and started watching the show, but only made it up until the end of season 3 because the mate I was watching the show with left, so the viewing sessions sort of naturally stopped.
Then I started watching the show again during the holidays of 2008. But didn’t get far as a few days ago I was about to start on Season 4, Volume 1, Disc 2, 5-8th episodes. The dvd player would not even enter the menu, it just kept spinning and making weird noises until it gave a no disc error. I tried another dvd player and it got me into the menu, but froze as soon as I tried to start an episode, when I tried a few more times it just ended up giving me a distorted image instead of the menu.
I’ve tried cleaning it up nicely, but that doesn’t help. So I figured I should try and find someone that could exchange the disc, as it has been faulty since production, since it was never touched before I tried to play it the first time.
I tried Amazon, and they told me they couldn’t help me after 30 days of purchase has passed. So I figured MGM or Fox TV would be the next to ask considering they are the manufacturers. MGM had no easy visible way for me to contact them. But I found a form on foxtvdvd.com under Contact Us. I tried that but only got this reply back on mail: “Unfortunately due to the time frame we are unable to exchange the box set.” I didn’t ask to exchange the box set. I only asked for them to use some common sense and swap one of the discs. There’s 54 discs in that box set, 10 seasons, 214 episodes of 42-43minutes each. Plus the extra material. They can’t expect me to have viewed through it all in 30 days? I’ll admit I took a long break between viewing the seasons. It’s now just over a year since I purchased the box set. But people have other things to do then just watch 1 series until it’s done. It’s a marvelous series, it’s not that. I plan to buy the Atlantis full seasons box set when that is out, and I have finished watching SG-1.
And from what I’ve read this packaging is known to destroy a lot of the discs, I have scratches on lots of the discs I had never touched before. I went through the rest to check if any more of them were faulty before I emailed anyone. And I can at least reach the menu on all of them without making any weird noises when inserted like my faulty disc (with the dvd player that wouldn’t enter the menu on my faulty disc). So I think they are ok.
But why won’t anyone have some common sense and just offer to exchange my broken in production disc when they know it’s a widespread problem with this box set? Even if a year has passed. Are they trying to force me to download a pirated version of those episodes? I guess I’m just too used to Norwegian Customer Rights, where you have at least 2 years to reclaim goods that are faulty due to manufacturing errors, or 5 years if the product is intended to last more than 2 years.
I’m sorry for venting a bit there. But I am a little frustrated that they all just wave me off without as much as a sorry. I mean, I could pay for the shipping costs the disc(s) if that’s the problem.
So if you are still with me this far down. Sorry for writing a lot. But if you have any idea of whom I should contact to get my 17th disc in box set, Season 4, Volume 1, Disc 2, Episodes 5-8th swapped for a working one. Please help me out, I don’t really want to continue watching the series until I have watched those episodes.
Best Regards,
A Norwegian Stargate Fan.
Greetings from Norway, the undernourished Sci-Fi Nation.
I have a little problem, so I am turning to the excellent Stargate community in hopes that someone can help push me in the right direction.
I have been a long time reader of Gateworlds but did not sign up until now. (In fear of catching too many spoilers
)I remember loving the Stargate movie from the first time I saw it when it came out and was hoping for a sequel for years. Then suddenly I heard about SG-1 and was so excited. I must admit that after watching the pilot and the next few episodes I was a bit put off by Richard Dean Anderson as the lead role, mainly due to myself being tired of MacGyver, I didn’t feel he justified the role, then.
Fast-forward to fall 2007, the show started airing on Norwegian Television again from season 1. I started watching it every day and was sold. Richard was no longer MacGyver to me but Colonel Jack O'Neill. But realizing I couldn’t keep watching the show every day at the same hour I decided I should buy the series instead. So 1st December 2007 I ordered the Stargate SG-1 - The Complete Series Collection (2007) from Amazon US. (As the cost was more than double that price in Norway. And I had a few dvd players that were Region Free anyway.)
I received it a few days before Christmas and started watching the show, but only made it up until the end of season 3 because the mate I was watching the show with left, so the viewing sessions sort of naturally stopped.
Then I started watching the show again during the holidays of 2008. But didn’t get far as a few days ago I was about to start on Season 4, Volume 1, Disc 2, 5-8th episodes. The dvd player would not even enter the menu, it just kept spinning and making weird noises until it gave a no disc error. I tried another dvd player and it got me into the menu, but froze as soon as I tried to start an episode, when I tried a few more times it just ended up giving me a distorted image instead of the menu.
I’ve tried cleaning it up nicely, but that doesn’t help. So I figured I should try and find someone that could exchange the disc, as it has been faulty since production, since it was never touched before I tried to play it the first time.
I tried Amazon, and they told me they couldn’t help me after 30 days of purchase has passed. So I figured MGM or Fox TV would be the next to ask considering they are the manufacturers. MGM had no easy visible way for me to contact them. But I found a form on foxtvdvd.com under Contact Us. I tried that but only got this reply back on mail: “Unfortunately due to the time frame we are unable to exchange the box set.” I didn’t ask to exchange the box set. I only asked for them to use some common sense and swap one of the discs. There’s 54 discs in that box set, 10 seasons, 214 episodes of 42-43minutes each. Plus the extra material. They can’t expect me to have viewed through it all in 30 days? I’ll admit I took a long break between viewing the seasons. It’s now just over a year since I purchased the box set. But people have other things to do then just watch 1 series until it’s done. It’s a marvelous series, it’s not that. I plan to buy the Atlantis full seasons box set when that is out, and I have finished watching SG-1.
And from what I’ve read this packaging is known to destroy a lot of the discs, I have scratches on lots of the discs I had never touched before. I went through the rest to check if any more of them were faulty before I emailed anyone. And I can at least reach the menu on all of them without making any weird noises when inserted like my faulty disc (with the dvd player that wouldn’t enter the menu on my faulty disc). So I think they are ok.
But why won’t anyone have some common sense and just offer to exchange my broken in production disc when they know it’s a widespread problem with this box set? Even if a year has passed. Are they trying to force me to download a pirated version of those episodes? I guess I’m just too used to Norwegian Customer Rights, where you have at least 2 years to reclaim goods that are faulty due to manufacturing errors, or 5 years if the product is intended to last more than 2 years.
I’m sorry for venting a bit there. But I am a little frustrated that they all just wave me off without as much as a sorry. I mean, I could pay for the shipping costs the disc(s) if that’s the problem.
So if you are still with me this far down. Sorry for writing a lot. But if you have any idea of whom I should contact to get my 17th disc in box set, Season 4, Volume 1, Disc 2, Episodes 5-8th swapped for a working one. Please help me out, I don’t really want to continue watching the series until I have watched those episodes.
Best Regards,
A Norwegian Stargate Fan.
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