GateWorld Play > Troubleshooting

[GateWorld]

Having technical problems with GateWorld Play? Post your issues here to help us improve this new technology.

The video player is a new technology for us. While we do our best to fully test it on multiple platforms, we do anticipate the occasional rough spot to smooth out. Your help and patience are appreciated!

[Pharaoh Atem]

everytime i try to click on a link in this list

Spoiler:

(light blue)


i keep getting this pop up

Spoiler:

i'm using ie 7 and maxthon broswer (ie based) and i'm running vista home basic

[Darren]

All fixed. Thanks!

[Psi]

Could we get a fullscreen mode added, with todays high resolution monitors the video window comes out very small.

(i know, and don't mind, that it will be a little pixelated in fullscreen)

[David]

It's the little box icon near the lower-right corner of the player, just to the left of the volume control.

What he said.

[Psi]

Yeah sorry, i dont know how i missed that
I swear it wasn't there 3 hours ago

[Dankriss]

Unfortunately for me it won't play....

Kriss

[Darren]

Kriss, I received your e-mail today. If you could provide a little more info about what the player is doing for you, it might help to figure out the problem.

Does the player itself load, or do you see a white box with a loading circle in the middle?

Do you see a still preview image ("The Phenomenon")? When you click to play, does anything happen in the main window, on the toolbar, or in the playlist below?

Finally, what is your operating system, Web browser, and approximate Internet connection speed (dial-up, cable, DSL, etc.)?

Thanks!

[Dankriss]

I get the page and it just says load flash player ...so I hit the link load the player...which I might add I already have loaded.......it says on the adobe page that it is installed succesfully go back and still nothing at all...

Just to check I tried it in Firefox and would you believe it...it worked!.....but still not working in IE7...did have a look at Adobe and it said about internet options and running active X but I can't find what I have to check so that it will play...it may just be that I have to reload IE7...

Hope this helps...

Kriss

[Darren]

It does help, thanks! It lets us know that the problem in this case lies with your plug-in installation, and isn't a server-side problem we need to worry about.

I'm not sure what the Active-X requirement is or what IE will require. Please do post your solution if you get it working in IE! (New browser plug-in installations will often require a browser restart and, sometimes, even a computer reboot.)

[Dankriss]

Well yesterday I reloaded IE7 and then the plug in and still not working so today I will go onto microsoft and find out why...it is so annoying...as I prefer IE7 to Firefox...once and if I find the solution I will of course post it...

Thanks for all your help

Kriss

[Dankriss]

YES YES YES...me happy bunny..finally solved it!...you need to download a debugger from Adobe and it puts something in your registry to make it work...

Help for loading debugger

Above is a link which tells you how to solve the problem...the debugger link is about half way down and you need to do the first solve as well...

Hope this makes sense...

Kriss

[Darren]

Thanks, Kriss! Hopefully that'll help someone else with the same problem.

[Jedi_Master_Bra'tac]

Am I only one having problems with the damn scroll thingy. Everytime I click "play" on the main page or the GWplay page, it starts scrolling down by itself and I end up watching the jaffa jokes video because it was the first one, even when I move my mouse away from the video and move myself away from the keybaord.

I can watch the other video by clicking on their links in the list though, because it gets rid of that scroll box

[Darren]

This is actually what it's been doing to me, and I've been wondering how wide-spread it is. The player seems to not be taking enough time to try and start buffering the video, considers the load failed, and skips to the next one.

The work-around, for now, is to click the little arrow to go to the video's own dedicated page, and play it from there (it takes me two tries there to force it to buffer and play).